If your question is not answered here, feel free to email us at with your username and concern. If your issue is technical in nature, please include as much relevant information as possible including your issue, browser, device you are using, and error messages.
HowHookup is the OFFline Dating Site.
HowHookup is the only dating site that actually encourages you to spend less time online and more time meeting people in the real world by focusing on the date itself. Just say what you want to do, find someone who wants to go (or let them find you), and get offline.Return to top
Remember, HowHookup is all about the dates! Posting more dates will make your profile appear in the date stream and search results more frequently. If you’re feeling stumped you can always check out the Date Ideas sections for popular ideas in your area!Return to top
We designed a profile that would allow you to showcase your personality and basic info, while avoiding questions that are superficial, obvious, and misleading. In our view, things like eye color, body type and income are either (a) easy to figure out from pictures, (b) things that people tend to omit or exaggerate, and (c) trigger an overly aggressive “shopping mentality”. We want our profiles to focus on characteristics that will enhance the process of going on great dates. Over time, based on user feedback, we’ve added certain things to the profile like Race/Ethnicity and Children. You can also add custom questions to reveal telling details about your personality and interests.Return to top
Visit our friend referral page and invite away! Why invite friends? Because:
Email to submit your ideas and feedback. Thanks for helping us improve!
TONIGHT is a feature within the HowHookup app. It's the first on-demand dating experience for anyone looking to go out that same evening. We've integrated this free, fast-track option into the app for singles to meet up locally, have fun and hopefully find love. With TONIGHT, you swipe, we match, text and then you get offline on a real date.Return to top
First, you let us know that you want to go out tonight. We'll need a few moments to get your matches ready, so feel free to check The Pool in the meantime. Liking users from The Pool is a good way to build your matches for TONIGHT.
When it's ready, we'll present you with a Lookbook of users who have also opted-in. You'll swipe through people who you've liked in the past and some new people we think you'll like as well. You let us know who you'd be down to go out with that evening by activating the “♡”. Then we connect you with one mutual match by 10pm over our secure text service. Make plans and you're all set!Return to top
If you want to go out TONIGHT, you'll need to opt-in and flip through your Lookbook before 10pm. Anytime after that you'll be setting up a date for the following day.Return to top
Once you opt-in for TONIGHT your profile will generate in other users' Lookbooks. If you decide TONIGHT isn't the night for you, please uncheck all of the preselected profiles within your Lookbook to prevent being matched up.Return to top
Besides being an easy way to make sure you're not a robot, once you're matched up, all communication between users takes place over our secure texting server. Your number will not be shared.Return to top
HowHookup's algorithm focuses on location, your interest in a specific user, opt-in status and profile details.Return to top
That's the worst. Let us know at:Return to top
We'd love to get your feedback! You can fill out a customer survey here: linkReturn to top
App subscriptions must be cancelled in-app, not the website, per Apple's rules. Click here for detailed instructions.
Because of Apple's security restrictions, we are unable to refund any payments made via iTunes. Please contact Apple to request a refund.
If you’d like to deactivate your account, you must sign into the Settings area on the website, not the app.Return to top
If you signed up for HowHookup in our app, you must turn off auto-renew through Google Play, not the website.
To cancel on the device, open the Google Play Store application and tap Menu > My Apps > HowHookup Dating. Subscriptions will be listed at the top of the page. Tap "Cancel" to turn off auto-renew.Return to top
As a free subscriber, you can:
Checking out HowHookup will give you a sense of things and help you decide if it’s for you. In order to gain full messaging capabilities and other benefits, you'll need to upgrade your account.Return to top
Membership will get you more dates -- guaranteed. Member benefits include the ability to:
We don’t want to interrupt your service and communication threads with other HowHookup members, so all memberships are set to auto-renew. If you’d prefer not to auto-renew, you have complete control over your renewal settings in your Settings page.Return to top
We offer various membership packages that fit with your lifestyle. The 6-month package is the most popular and the 12-month package is the best value. Memberships are purchased upfront with one lump sum. If you prefer to pay month-to-month, please select the 1-month subscription.
Above all, we charge because we think it makes the site better for the people using it. When users are paying, they are more committed to really using the site, which means that there aren't a lot of people whose profiles you can check out but who actually aren't using HowHookup or aren't serious about dating. Making HowHookup a paid service also discourages sketchy folks from joining. We also charge because we think that the site is offering something of real value -- an innovative way for people to meet and go on great dates.
All of this said, we do everything we can to keep the price of subscribing low. If you sign up for 6 months, it’s about the price of a movie ticket per month.Return to top
Not currently. You must be an upgraded member to receive and send messages.Return to top
While we'll be sad to see you go, you can deactivate your account by going to the Settings area and scrolling down to Account at the bottom of the page.Return to top
Once you deactivate, your profile is no longer visible to other members and your paid subscription is canceled, if you have one. Your profile will remain invisible unless you decide to reactivate at any point. Please note, if you deactivate with a paid subscription, you forfeit the remainder of your subscription and cannot use that unused time upon reactivation or be reimbursed for it.Return to top
All accounts are set to auto-renew to prevent a break in communication. If you'd like to turn this off, simply visit your Settings and scroll to Subscription Status. Click "Unsubscribe" and wait for the page to say, "Subscription ends on (date). It will not auto-renew." You can reverse this action here as well. If auto-renew is on, your subscription will be automatically extended for the same length of time as your original subscription length, at the current subscription rate.
If you subscribed directly through iTunes or Google Play, you’ll need to adjust the subscription settings through them. For instructions on how to turn off auto-renew for iTunes, Click here .
To turn off auto-renew for Google Play, open the Google Play Store application and tap Menu > My Apps > HowHookup Dating. Subscriptions will be listed at the top of the page. Tap "Cancel" to turn off auto-renew.Return to top
Your email notifications can be removed or adjusted by clicking on “Email Settings” at the bottom of any HowHookup email or visiting your Settings.Return to top
You are eligible for a refund within 3 days of any transaction. If you’d like a refund, please email us at with the reason for your refund request. Refunds are reflected in your account within 5 business days.
Auto-renewal fees are not refunded if requested more than 3 days after billing. If you wish to turn off auto-renew, simply visit Settings and adjust your account on the bottom.
If you deactivate your account before your subscription term has ended, you forfeit the remainder of your subscription term, and will not be refunded for the unused time.
Please note, per Apple’s developer restrictions, we cannot issue refunds for iTunes purchases and this includes our “100% Offline Guarantee.” Click here for instructions on how to cancel your subscription in-app and request a refund from Apple.Return to top
You can change your billing information at any time under Settings and “Subscription Status”.
You can add/edit info by visiting your profile at any time. Click the pencils to answer the questions and upload pictures in the “My Photos” section. Remember -- put your best foot forward. The more complete your profile, the more responses you’ll get. Let people get to know you!Return to top
Go to your Account Settings, then click on the Dating Preferences tab. There, you can select the age range and gender of your desired dates.Return to top
When you visit someone else’s profile, we let them know that you were checking them out. Then they can message you or ask you out if they wish. And don’t worry, if you visit someone’s profile multiple times, you’ll only be shown once.Return to top
The best way to drive more traffic to your profile is to keep posting dates. Whenever you think of a fun activity, go ahead and post it! This will keep your profile consistently appearing in the date stream, which is the first place people look when they enter the site. Having varied dates that show off your range of interests also means that you’ll appear in more search results. Have fun with it!
It’s also important to upload up-to-date photos and take the time to craft thoughtful answers to your profile questions. Your profile is your first impression - make it count!Return to top
We are happy to change your username for you. Simply email and we will send you further information. Because your username is public, it's not advisable to include any personal information.Return to top
You can upload a photo by visiting your profile and scrolling down to the “My Photos” section. From there, select “Upload a Photo” from your computer or import from Facebook. Be sure to upload a variety of photos. The more photos you post, the better your chances of getting responses. You must have at least one photo to be shown to other users.
When you scroll over a picture, you also have the option to delete that image or make it your profile picture.Return to top
Yes! We don’t show picture-less profiles in the date stream, meaning you'll barely get any responses. The more pictures you post, the better. People who have at least three photos get twice as many messages as people with only one photo.Return to top
Make sure you put your best digital foot forward and upload clear, up-to-date photos. We accept JPEG, GIF and PNG files under 10MB. Make sure your photos are cropped before you upload them. For best results in your user thumbnail, keep your face in the upper left corner. Obviously, any pictures that are not of you or are offensive are not allowed and will be deleted.Return to top
For more helpful tips, visit our Online Dating 101.Return to top
When you click “I'm Intrigued,” we send a short message to that user letting him or her know that you are intrigued by their date. Intrigues let people know you’re interested, so you can start a more serious conversation through messaging later on.Return to top
When you send a message, it goes to the user you sent it to through our messaging system. That person may also get an email message saying that he or she has a new message on HowHookup. Neither your email address nor the email address of the user you are sending a message to are ever revealed in this process.Return to top
If you click the “Ask him/her out” button, you can send another user a private date. In this case, ONLY that user sees the date -- no one else does. These get delivered just like messages. You can see all of these dates in the Private Dates tab in your profile.Return to top
The Date Ideas section is a dater's gold mine. Here, we’ve compiled all the top date ideas from around the country and in your neighborhood. Go ahead and repost these dates by clicking “Like”, or use them as inspiration in creating your own dates. Need a warm weather date? A holiday date? A popular, sure-to-please date? This is the place to go.Return to top
Don’t worry about it! The key is to stay active. Post more dates, browse date ideas, and respond to people you like. Paid subscribers can also look at the “Subscribers You Might Like” sidebar for other users who have messaging privileges.Return to top
When you repost a date, you are posting another person’s date idea -- from you. When someone sees your post, they’ll be able to respond to that idea.Return to top
Clicking “Favorite” in a profile or the star on a specific date will bookmark it for later. When you f avorite a date or profile, the other user will not be notified.
You can find your saved items in the “Favorites” section of your account.Return to top
If you’d rather not see a particular user, you can click “Hide” in that person’s profile, or click the X on any date. When you do this, you will no longer see that person’s dates or messages.
All your hidden people are listed in the Dating Preferences area of your Account Settings and can be unhidden on this page as well.Return to top
Speed Date is a fun game in which you can quickly express interest in going on suggested dates. Try Speed Date by clicking the “Play” tab on the top of your home screen. You can let other users know you’re intrigued, and if you’re not interested, they’ll never know.Return to top
We have a host of features that help you focus on the messages and users you want. You can delete, archive, or mark messages as unread from your inbox and within a message thread. You can also choose to hide certain messages, like “intrigues” and those from users more than 150 miles away, without a photo, and/or outside of your specified age range.Return to top
First, we’re sorry you encountered this. To tell us about possibly inappropriate dates, you can click on the X icon in the date and select “Report as Spam.” You can also click “Report” on any person’s profile. When you do this, we are immediately alerted and a customer service associate will immediately address the issue.Return to top
To make your profile private, and thus only viewable by users logged into HowHookup, visit the Settings page and select “Only let people who are signed into HowHookup view my profile”.
Date Ideas and the Date Report are public by default, so if you have commented or liked items in those areas, anyone can see those contributions.Return to top
Our #1 priority is creating a safe, fun, and positive environment for our community. We take user protection extremely seriously. We’ve designed a multi-tiered strategy to enforce this, including:
Note: We do not currently conduct criminal background checks on users.
Of course, as with everything on the Internet, we ask that you exercise caution when disclosing personal information and meeting people. For more details, see our Online Dating Safety Tips.Return to top
We screen dates so that we can keep the community positive, safe, and focused on great off-site connections. Dates that do not follow our date guidelines will be removed. Please be sure that your date:
Whenever possible, HowHookup is best experienced using Google Chrome or Safari. If you are using Internet Explorer 6 or 7, you must upgrade your browser to a more recent version.Return to top
If you're having a technical problem, please provide as much information as possible at . “Not working” oftentimes doesn’t cut it. These details will help us resolve your issue more effectively:
You can report a bug or vulnerability via our Responsible Disclosure Policy. We'll make every effort to investigate and correct the issue.
We want HowHookup to help define love in our time. If we do a great job, then millions of people will start their relationships with a HowHookup date -- what an amazing way for love to begin. To make this happen, we're constantly improving our site, building new features, and finding ways to get awesome people to join.
In that vein, please email to let us know where you think we can improve. And help us spread the word by inviting your friends and talking about HowHookup.Return to top
Yes. We want to build partnerships with services that will help make the HowHookup experience better for our users. And we want to build partnerships with people who can share the HowHookup idea with lots of people. If you have an idea for a partnership, contact us at .Return to top
Users on HowHookup are constantly posting and going on dates. Our site has a database of great date ideas that our users can post with a single click. If you are in this database and your establishment or event is a great date, people will post it. It’s an awesome, organic way to advertise, and for now, it’s free. In return, we ask that you please spread the word about the date on HowHookup featuring your business. Just email us at and we'll talk.Return to top
Please send pitches and links to writing samples toReturn to top